The battery has become of the deciding feature that users look before buying a smartphone and thus, the bigger and efficient, the better. But assume that you have a massive 5,000 mAh battery but it isn’t charging? Well, that’s unfortunate and really psych anyone off since phone not charging problem is pretty common. GetDroidTips receives a plenty of requests to cover HomTom not charging problem and thus, we decided to provide an explicit guide on how to fix HomTom not charging problem from both software’ and hardware’ end.

Considering that the phone stopped charging abruptly, it could be minor software issues or anything related to the firmware which is easy to resolve using the following techniques.

Reboot the phone

That’s the first thing that comes to my mind when thinking about an issue. If your phone stops charging, it could be a bug or error that was intercepted when the phone was plugged to a charging since there is driver install that enables the phone to charge the battery. Rebooting the phone is an effective way of getting rid of any temporary bugs and errors and will resolve the curtailing performance of the device as well.

Update the apps/firmware/drivers

This particular method covers everything from updating the apps installed on the phone as well as the firmware itself as well as the driver that enables the phone to draw power from the battery. You can update the apps by going to the Play Store. For the firmware, you can navigate to the Settings » About Device » Software Updates » Check for updates and get it updated. Further, the update for drivers are available on the web and you’ll have to search for it in case the driver has ceased to perform the charging function.

Wipe cache memory

Cache files are created by the system to speed up the retrieval process but these files are highly susceptible to bugs and therefore, can cause a number of problems. You can eliminate the cache files by navigating to Settings » Storage » Cache memory. Further, you can also delete app-based cache for all individual apps by going to the Settings » Apps » Downloaded » (click on the individual app) » Clear Cache and Clear Data.

Reset the phone

To reset the phone the users are required to navigate to the recovery mode and perform a factory reset for which, the step-by-step directions are provided below.

  • Start by powering down the phone.
  • The second step is to press the power button along with volume up together and hold it firmly for 10 to 15 seconds.
  • Further, you need to tap on ‘wipe data/factory reset » yes — delete all user data’ where you can scroll through the many using volume rockers and shortlist an option by pressing the power button.
  • Once you conclude with the factory reset, you can reboot the phone and set up all the phone as a new smartphone.

You need to check all the hardware components involved in the charging process i.e. the battery, charging port, USB port, cable, and adapter.

Scrutinizing the charging port

Charging port is one of the susceptible components that can get damaged easily. There is a small metal tab that protrudes out and interlocks itself with the USB cable to allow safe passage for the energy to flow. But if the tab is deformed or damaged which is a common problem as it is delicate, it can obstruct the charging capability of the device. If it’s not the case, you must check if there is any debris stuck around the tab which could obstruct connection between the USB cable and the charging port.

Scrutinizing the USB cable

USB Cable is subjected to twists and turns, twirls, and stretches and that is why the cables often get dysfunctional or damaged. You can check the cable for any visible damage and if yes, verify the same by plugging it into a different smartphone and check if it works or not.

Scrutinizing the adapter

Charging adapter is intended a miniature transformer that controls the flow of AC power from the power outlet and DC power to the phone or vice versa as needed. It could get damaged as indeed it is an electronic device and electronics are susceptible to problems no matter if its the best of the stock.

Scrutinizing the battery

If your phone has a removable battery, remove and check if the battery is deformed in any form or not. If yes, then it has is either old and has ceased to work or it has developed faults and a replacement of the battery is needed to fix it. If it’s not removable, get it scrutinized from an expert to conclude.

Report the issue to a service center

Failed to find the culprit causing HomTom not charging problem? Why not report to a nearby service center and get it fixed right away. You have options to choose that is an authorized service center where you can report the issue and might get a discount if the phone is under warranty or you can report the same to a third party service center where you can expect an affordable service but it will void the warranty of the device as well.