The phone’s not charging could be a huge problem since it doesn’t matter if you have a smartphone with tens of gigs of internal storage and a large 4,000 mAh battery which couldn’t charge due to some problem. So, what do you do in such a scenario? When I must say that you need to act fast before the remaining battery dies but you know what, there could be a number of reasons why your Gigaset smartphone is facing not charging problem and we are going to inspect these potential reasons to detect the culprit and finally, take necessary steps to curb it.

Restart the device

This is the first thing and the easiest thing you can do to any hardware or software problem although only the latter is entitled to be resolved it depends on various factors so you can take your risk. Restarting the phone will delete all the hoard memory as well as free up other resources and bugs too so you can expect to process a little faster and hopefully, the not charging problem could be resolved.

Close/force stop all the apps

Apps are great but apps have a tendency to develop issues which is why developers usually update them. Now, you need to know that when you install an app, it takes a number of resources. It could cause app conflict or another app-related issue which forces a feature of the phone useless temporarily or the system crashes when you connect to the phone to a charger and so on. Therefore, your best thing to do is to simply close the apps or if they keep coming back, force stop it by going to Settings » Apps » Running » (Click on the individual app) » Force Stop.

Update all the apps and Android firmware

Outdated apps can take a toll on your phone as it will have old features but with bugs and errors that developers found with it and provided a patch or update for but since you didn’t update the app, it will still cause a serious software-related problem on your Gigaset smartphone. Further, the Android firmware is the architecture where all the hardware and software components interact with each other and any problem with this piece of software can run throughout the system and thus, updating the apps and the firmware is recommended. You can check for available updates by navigating to Google Play Store where you can scope into the My apps and games section which must contain links to update apps installed on your phone. For software update, you can navigate to Settings »> About the device » Software Updates » Check for updates.

Delete cache files

Cache files have always been associated with many problems and the Gigaset not charging problem is no different. If indeed the cache files caused the issue, you can get rid of cache files by deleting its traces from the system but it will pop up again tomorrow since cache files are created by the system to quicken the retrieval process.

The first type of cache files are app level which you can access and delete by zipping to the Settings » Apps » Downloaded where you need to tap on the app to delete it. Further, the next step is to delete the storage cache which you can via Settings » Storage » Cache Memory. There’s an alternate method available too wherein you simply download apps like CCleaner. This will help clear cache files and since it is a one-click process, you can repeat the same every day since it is not a big deal.

The third method involves going into the recovery mode which you can access by pressing power button + volume up together when the phone is switched off. You need to hold the buttons until the screen displays a Droid logo after which, you need to select ‘wipe cache partition’ and that’s all.

Perform a factory reset

Performing a factory can surely resolve the problem if indeed it was caused due to a software problem. When you do a factory reset, you are actually instructing your smartphone to erase all the data ever saved which is irreversible if unless you are a techie or hacker of some kind. Now, you need to take a backup of the data before commencing. Assuming that you have obtained a backup of the data that you want to save, proceed with the following procedure.

Using backup and reset feature

This is a non-invasive method wherein you get to use from within the Settings tool on your phone. You need to open the Settings app and proceed to feature called ‘Backup and reset’. Now, select ‘Erase the phone’ or ‘Reset the phone’ depending upon the model you are using and then, enter the PIN or Password that you have set for your smartphones. Once you entered the correct credentials, you can tap on ‘Erase Everything’ and that’s it. Reboot the phone once you are done and the phone must be restored.

Using hard reset

This is an invasive method wherein you need to boot into the recovery mode which is a bootable space apart from safe mode and fastboot mode. Now, follow the procedure mentioned below.

  • Firstly, you need to turn off the phone.
  • Next is to press and hold two buttons i.e. power button and the volume up button together and hold it for few seconds.
  • The phone will vibrate and then, display a droid on the screen, and that is your cue when you need to release the keys and let the phone boot into the recovery mode.
  • You need to select ‘wipe data/factory reset’ from amidst the menu where you can use the power button to select and volume rockers to switch between options.
  • Now, select ‘yes – delete all user data’ to confirm the selection and that is it.
  • Tap on ‘reboot phone now’ and there you have it. The phone is restored now.

See if there’s lint or debris in the USB port

Now that you have inspected all the possible scenarios wherein the software was at fault which is not now in case if you performed a factory reset, you need to keep an eye on the various hardware components in use. Start with the USB port on your phone which you use to connect the charger with but it is a den for pocket lint and debris since it is mostly in the pocket or outside where it attracts a lot of debris and it can cause the connection between the phone and the charger to go on and off repeatedly.

Thus, you need to check if there’s any debris which you can do simply by striking a torch. Since the component is small and has a metal tab that interlocks with the USB cable, it could be tricky to scrape out the debris which you can do using a sharp needle or you can ask for professional help.

Check if the USB port is damaged

As aforementioned, the USB port on your phone has a metal tab which is susceptible to get deformed or damaged due to constant wear and tear or due to abnormal pressure applied to it and believe it, the tab won’t take even the slightest pressure and might deform easily. This will cause the port to cease to work and that means you’ll need to replace it.

Check whether the USB cable is damaged or not

Another susceptible component in the charging process is the USB cable and I guess everybody knows it. The cable is subjected to twists and twirls, it is subjected to roll and fold to fit in the pocket or in a tiny pocket on your bag and therefore, it causes abrasions, wear, and tear, and even cuts can cause the USB cable to render useless. Thus, inspect if the USB cable is the cause or not. You can verify the fact by replacing the cable with another one or using another smartphone to charge using the same USB cable. That must give you an idea of what could be wrong.

Is the charging brick alright?

If neither the USB cable and nor the USB socket or port on your phone is at fault, verify if the charging brick is causing the issue or what. The brickworks by transforming amperage into watts and thus, it is a crucial component in the entire charging chain and if it is not working, you’ll have to get a replacement of it to sort out the not charging problem on your smartphone. Also, it is quite possible that the charging brick you are using is not from the manufacturer and it is incompatible with the device because of which, the phone ain’t charging.

What if the battery was the culprit all along?

It is quite a possibility that the battery is damaged or has malfunctioned or stopped working, etc. Now, there could be many reasons why it happened if you this is the problem, you need to verify it by visiting a service center and get a new battery pack for your smartphones.

Get help if you can’t fix it

Can’t make any difference to the not charging problem? It is time to report the concern to a nearby authorized service center where you can report the problem. The technicians will detect the cause and take the necessary steps to fix the issue which could take anywhere between a few hours to few days depending upon the severity of the issue. You can report the issue to a third party service center also where the premium to be paid to resolve the problem will be cheaper but it will be risky since doing so will render the warranty of the device as useless.