Solution #1: Reboot the phone

  • Press the Side/Power Button and any of the Volume buttons.
  • You will see a slider on-screen that says ‘Slide to Power Off’ that you can slide to the right to turn off the phone.
  • Wait for a few seconds and press & hold the Side/Power button to reboot the device.

Solution #2: Refresh the internet / Wi-Fi connection

  • Considering that you could be using Wi-Fi or mobile data, here’s how you can refresh both so that the app starts working properly.
  • To refresh mobile data, simply go to Settings » Mobile Data and toggle the switch a few times to check if the internet is restored or not.
  • To refresh Wi-Fi, you need to go to Settings » Wi-Fi and toggle it a few times to jumpstart it.
  • You can also toggle Airplane Mode listed within the Settings app to see if it makes any difference.
  • You can check out the Control Center for shortcuts of all the functions I started above.

Solution #3: Reset all the settings

Apps can behave abnormally on the internet if the settings are invalid or have gone haywire. There could be a number of reasons why invalid settings actually happened but it is simply easy and worthy to fix. 

  • To reset all the settings, you need to launch Settings app and access General » Reset.
  • Select ‘Reset all settings’ from amidst the given menu and proceed by confirming the credentials.

Solution #4: Exit from background apps

You are using an iPhone XS Max which is the most powerful iPhone at the moment. This means you can use a number of apps at once without any hassle, however, sometimes the system is too overloaded due to suspended applications running in the fore and background which can be a problem as it can subdue the phone from reaching its maximum performance. Anyways, too many apps opened in the background can cause a string of issues as well, which is why you need to exit from background apps that you don’t need.

Solution #6: Uninstall & Install

Reinstalling an app could act as an ultimate solution if the problem is indeed the app or the conflict caused due to the presence of this particular app on your iPhone XS Max.

Solution #7: Seek help!